On Monday, 26 April, staff commenced in their new roles as the One-UOW pooled services model came into effect for all Tranche One functions.

This implementation is a result of a great deal of hard work by all involved. It is an important milestone in the One-UOW journey and the Co-Chairs of the Business Recovery Working Group would like to thank all staff for their ongoing commitment to this significant transformation.



Contact personnel for some of the processes delivered by the service pools may change this week as the new operating model takes effect.  Please check divisional intranet sites for more information on contact points. A full list of Tranche One functions is also available on the intranet.

Please bear with the newly formed teams as they settle into their new roles, and commence implementing revised processes and procedures. Feedback on the refreshed operations is welcomed (see next section).



Constructive feedback is important to the success of One-UOW. Staff will have the opportunity to submit feedback about Tranche One implementation and services via the online feedback portal. Feedback will be provided to project support staff and the relevant faculty and/or division, and all feedback will be reviewed and considered as operations continue to be refined.

The Tranche One feedback portal is now open, and will remain operational until 25 June 2021.


Support, resources and information

There are a number support materials and resources available to staff and managers as we continue to navigate our way forward through remediation and sustainability initiatives. Please continue to look after yourselves and your colleagues, and make use of the resources available to you.