How long have you worked at UOW?
10 years. I spent the first 9 years in IMTS and have recently moved to Student Services Division. Prior to that I was at the University of Sydney and before that I worked in a mix of public and private sector positions.
What’s your/your team’s role at the University?
I am overseeing the Student Customer Relationship Management (CRM) platform rollout which is a tool that lets us document and track all interactions with our students. In doing this we are able to support and provide a far superior experience for students. SSD really value the student experience and my role in supporting this provides me a lot of satisfaction.
What’s the most rewarding part of your job?
Seeing the results of changes in systems or processes that provide easier access to information to help the team do their job and make life a bit easier. I am thrilled to be part of a division that shares values and are pulling together to work towards common goals.
What’s the most challenging?
The University is a large complex organisation and navigating the various people, places and things can be a challenge at times. I think we are all trying to break down the barriers and collaborate a lot more but sometimes you can miss something great going on because it was not visible to all.
Proudest work achievement at UOW?
I received a Vice Chancellors award this year with the Data for QA project team where we worked to review the data needs for quality assurance of learning and teaching. The team looked at the type of data captured and reported, the timing and method of delivery of that data, how to better target reports to end users, data governance and the procedure for monitoring and reporting, and finally, the process for closing the loop. It has been well received by the key stakeholders.
What goals are you/your team working towards in 2019?
Our goals are to on-board more teams onto the Student CRM so we can get that 360 degree view of the student and provide the support they need most. It is also setting up ways for students to self-serve in terms of accessing information and services and to streamline so it’s a positive outcome for all concerned.
What’s your fondest memory so far of working at UOW?
I don’t have one specific memory however I have always enjoyed all the talks and celebrations for some of the most incredible women who either work or are affiliated with UOW. I have seen and heard some inspirational talks and have valued the opportunity to be a part of this. UOW does celebrate women in a special way and I am so happy I get to be included.
Random fact about you or hidden talent?
This won’t be a surprise to anyone who knows me, but I love dogs. I have 3 rescue working dogs and I would save many more if I had the time, money and more importantly space. I have sponsored over a dozen guide dogs in my life who have gone on to provide someone with more freedom and independence and it makes me smile every time I think about it. I also love the updates you get where the puppy writes you a letter about their training and adventures and encloses a photo. So it’s a win win.
What’s your favourite place in the world and why?
I have travelled a lot and I have loved a lot of places but I don’t think I have a favourite. I think it’s about who you travel with and the making of those great life long memories. I love my friends and family and if I am with them it makes the place special in itself, cheesy I know. I have a lot more travelling left in me so maybe one day I will have a favourite.
Something on your bucket list you’d care to share?
I am going to Finland early next year to see the Northern Lights and maybe pop in and see Santa if I have time. My ultimate dream destination is Antarctica and I will get there one day.