Student and Accommodation Services Division, together with IMTS, have implemented a student knowledgebase – AskUOW – a self-serve library of FAQs that current students can access online, 24/7.
AskUOW contains FAQs on topics such as enrolment, orientation, course progression, fees, accommodation, support services, student life and much more.
AskUOW will be officially launched to current students on 17 February.
Current students will be able to access AskUOW from the Current Students webpage and from the student channel of the MyUOW App.
Staff can access to AskUOW via the My Services and Knowledge portal or from the My Services and Knowledge link on the intranet homepage (on the right hand side, under Systems).
As you use this resource to assist with the delivery of service to students, we would love for you to assist us in keeping the information relevant and accurate by letting us know if you come across any incorrect, incomplete or out of date information. You can do that by emailing email@example.com or completing our online form.
If you have any questions about AskUOW, or would like to know more, please contact Kate Maguire, SASD Knowledge Management Coordinator, via email: firstname.lastname@example.org.