A husband and wife team fill a gap in the rehab healthcare system.
When University of Wollongong alumna, Maryanne Harris was completing her exercise science degree, she could never have predicted where her career would take her. Stumbling into the wrong things, paired with her passion for helping people, became the driving force in her life.
During her time at UOW, Maryanne’s now husband Daniel had a serious accident resulting in a Spinal Cord Injury. This event reshaped her career interests and led to her co-founding her first business with Daniel, tappON.
“When Daniel came home from hospital there were few options that gave him flexibility and control in creating a team that supported him,” Maryanne says. “We found it was a one size fits all approach, and not many services took into consideration personal needs and helped map out individualised solutions.”
At the time she was also working in Aged Care, and had experienced the issues in that sector when trying to apply a generic approach to care. These events were the inspiration behind developing tappON, which Maryanne says is focused on the concept of consumer directed care.
“Our platform allows our members to find, book and manage a support team made up of carers, cleaners, gardeners and allied health professionals from a single login”, she explains. “By connecting parties directly, we empower our members to live life on their own terms and build long-lasting working relationships.”
Maryanne and Daniel experienced a few hurdles during their start-up journey with tappON, many outside of their control.
“Like many businesses, one of the most persistent challenges has been navigating the impacts of COVID-19. Our main challenges in this category involved supporting our members as they navigated incredibly uncertain times, while mitigating the risks of social isolation and loneliness.
“With lockdowns and an uncertain path out of COVID, this is probably the biggest challenge to face. We are proud of how support professionals through tappON have adapted to providing services to ensure members felt supported through tough times,” she says.
For the full article in Outlook Magazine please click here.